Delivery Policy
At Butterfly Consulting, we believe clear expectations lead to successful partnerships. Here's exactly how we deliver consulting services and what you can expect from start to finish.
Service Delivery Methods
We work with you in the way that makes the most sense for your situation:
- • Remote Consulting: Video calls, phone consultations, and digital collaboration for flexibility and convenience.
- • In-Person Meetings: Meet us at our Sheridan office (30 N Gould St Ste N, Sheridan, WY 82801) for hands-on, face-to-face consulting.
- • Hybrid Approach: A combination of remote and in-person work tailored to your project needs.
Consultation Process & Timeline
Here's what a typical consulting engagement looks like:
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1.
Initial Consultation (30–60 minutes): We listen to your business challenge, goals, and timeline. No pressure, just understanding.
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2.
Proposal & Agreement (1–2 business days): We outline the scope, deliverables, timeline, and investment. You review and decide.
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3.
Active Consulting (varies by project): We work with you on strategy, planning, implementation support, or whatever your project requires.
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4.
Delivery & Follow-Up: You receive deliverables, recommendations, or implementation support. We're available for questions and refinement.
Communication Protocols
We keep communication simple and reliable:
- • Primary Contact: Email (info@alharethintl.com) or phone ((551) 322-2230)—whichever you prefer.
- • Response Time: We respond to all inquiries within 24 business hours.
- • Regular Updates: During active consulting, we provide progress updates on the frequency you request—weekly, bi-weekly, or as needed.
- • Availability: We're based in Sheridan, WY and work during standard business hours. Emergency or expedited consultations available upon request.
Deliverables & Documentation
Every consulting engagement includes clear deliverables:
- • Written Reports or Recommendations: Clear, actionable documents you can reference and share with your team.
- • Meeting Notes & Action Items: Documented after every significant consultation so nothing gets lost.
- • Strategic Plans or Roadmaps: If applicable, we provide documented strategies with timelines and milestones.
- • Implementation Guidance: Step-by-step direction on how to execute our recommendations.
Revision & Feedback Process
Your input matters. Here's how we handle feedback and revisions:
- • Collaborative Review: We review deliverables with you and welcome feedback before final delivery.
- • Reasonable Revisions: One round of revisions is included in standard consulting engagements. Additional revisions may incur extra time.
- • Clear Scope: We agree upfront on what revisions include so there are no surprises.
- • Turnaround Time: Revisions are typically delivered within 5–7 business days of receiving your feedback.
Project Timelines & Milestones
Project length varies based on complexity and scope. Here's what to expect:
- • Quick Consultations: Single-session guidance (1–3 hours) for specific questions or tactical advice.
- • Short-Term Projects: 2–4 weeks for focused consulting on a defined problem or opportunity.
- • Ongoing Support: Month-to-month or quarterly check-ins for sustained partnership and guidance.
- • Milestone Tracking: For longer projects, we establish clear milestones and progress checkpoints so you know where we stand.
Emergency & Expedited Services
Need faster turnaround? We understand that some situations are time-sensitive.
- • Expedited Consulting: Rush delivery available for an additional fee. Contact us to discuss your timeline.
- • Emergency Support: For urgent business challenges, call us at (551) 322-2230 to discuss immediate availability.
- • Flexible Scheduling: We'll do our best to accommodate your schedule, including after-hours or weekend consultations if needed.
Our Commitment to You
Every business is different. We don't believe in one-size-fits-all consulting. Your needs, timeline, and preferences guide how we work together. If our standard delivery approach doesn't fit your situation, let's talk. We're flexible and committed to finding a partnership model that works.
Have Questions About Our Delivery?
Get in touch with us to discuss your specific consulting needs and how we can deliver the right solution for your business.
Last updated: January 2025