Refund & Cancellation Policy
Effective Date: August 1, 2026
At Butterfly Consulting, we strive to provide high-quality professional consulting services. Please read our refund and cancellation policy carefully before purchasing any service.
Cancellation
Clients may request to cancel a service before work has commenced.
If the cancellation request is received before any work has started, a full refund may be issued, subject to payment processing fees where applicable.
Once work has begun, cancellation requests will be reviewed on a case-by-case basis.
Refunds
Due to the nature of consulting and professional services, refunds are generally not available after services have been delivered or work has commenced.
Refund requests may be considered only in exceptional circumstances, including:
- • Duplicate payments
- • Billing errors
- • Failure to deliver the agreed service due to our inability to perform
Approved refunds will be processed using the original payment method whenever possible.
Client Responsibility
Clients are responsible for providing accurate information and responding promptly to requests necessary for completing the service.
Delays caused by missing information from the client do not qualify for a refund.
Chargebacks
If you experience any issue with our services, please contact us first so we can work toward a fair resolution.
Initiating an unauthorized chargeback without first contacting us may delay the resolution process.
Questions About This Policy?
We're here to help. Contact us directly with any questions or concerns about our refund and cancellation policy.
Still have questions?
We understand that refund and cancellation policies can feel complex. That's why we've worked hard to keep ours straightforward and fair. If anything in this policy isn't clear, or if you have specific questions about your situation, we're here to help.
"Your peace of mind matters to us. We stand behind our services and want you to feel confident in working with Butterfly Consulting. That's why we make our policies clear and our team accessible."