Refund Policy
At Butterfly Consulting LLC, we stand behind the quality of our work. This policy outlines our commitment to your satisfaction and the terms under which refunds are available.
Our Satisfaction Guarantee
We're confident in the value we deliver. If you're not satisfied with the consulting services you receive, we want to make it right. Your success is our success, and we're committed to ensuring you get the results you expect.
This refund policy reflects our confidence in our ability to help your business move forward through practical, thoughtful consulting.
Refund Eligibility & Conditions
Refunds are available under the following conditions:
- • Service Quality: You believe the consulting services did not meet the agreed-upon scope or quality standards.
- • Scope Mismatch: The services delivered did not align with what was discussed during your initial consultation.
- • Timely Request: Your refund request is submitted within the timeframe specified below.
- • Good Faith Engagement: You've actively participated in the consulting process and provided necessary information and feedback.
Refund Request Timeframe
Refund requests must be submitted within 30 days of service completion. This allows us to address your concerns promptly and fairly.
If you have concerns about your consulting experience, we encourage you to reach out immediately so we can resolve the issue before it becomes a refund request.
How to Request a Refund
Follow these steps to request a refund:
- 1 Contact Us: Reach out to us via email or phone with details about your concern and why you're seeking a refund.
- 2 Discussion: We'll discuss your concerns and work to understand what went wrong. Many issues can be resolved through follow-up consultation or additional support.
- 3 Resolution: If we can address your concerns, we'll do so. If a refund is appropriate, we'll process it promptly.
- 4 Processing Time: Approved refunds are processed within 5-7 business days and returned to your original payment method.
Contact Us About Refunds
If you have questions about our refund policy or need to request a refund, please reach out:
Call Us
(551) 322-2230Email Us
Email us with refund inquiriesExceptions & Limitations
The following situations may limit or exclude refund eligibility:
- • Refund requests submitted more than 30 days after service completion.
- • Services were completed as agreed, but the client's business outcomes fell short of expectations due to external factors beyond our control.
- • The client did not provide necessary information or actively participate in the consulting process.
- • The refund request is based on a change of mind rather than a service quality issue.
Our Commitment to You
We believe in transparent, honest business practices. This refund policy is designed to protect your interests while reflecting our confidence in the value we deliver.
If there's ever a misalignment between what you expected and what you received, we want to know about it. Your feedback helps us improve and serve you better. We're always open to discussion and committed to finding a fair resolution.
Last Updated: July 30, 2026
Have questions about this policy or ready to discuss how we can help your business?